![]() If the Office 365 add-in in Outlook for PC is still grayed out in both your main Outlook inbox ribbon and within your Outlook message ribbon, there's an issue with your Outlook program itself. Ensure that the Reading Pane is turned on by following this Microsoft article for Outlook for PC and this Microsoft article for Outlook for Mac. If you are using Outlook for PC or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden.
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